Refund Policy

This Refund Policy applies to all paid subscriptions on CliniTrack, operated by Glen Infotech. We want you to be completely satisfied with our service. If you are not, here is how we handle refunds.

1. Free Plan

The CliniTrack Free plan is available at no cost and does not require a credit card or any payment. There is nothing to refund for free plan users.

2. 7-Day Money-Back Guarantee (New Subscribers)

If you upgrade to a paid plan (Pro or Clinic) for the first time and are not satisfied, you may request a full refund within 7 calendar days of your first payment. No questions asked. To claim, email us at bedevelopercv@gmail.com with your registered email address and "Refund Request" in the subject line.

Refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

3. Monthly Subscriptions (After 7-Day Window)

Monthly subscriptions are billed in advance for each month. After the 7-day money-back period, monthly subscription fees are non-refundable for the current billing period. You may cancel at any time, and your access will continue until the end of the current paid period.

4. Annual Subscriptions (After 7-Day Window)

For annual subscriptions cancelled after the 7-day window, we offer a pro-rata credit for the remaining unused complete months of your subscription. The credit is applied to your account and can be used for a future CliniTrack subscription. Annual fees are not refunded in cash after the 7-day window.

Example

5. Exceptions — No Refund

Refunds will not be issued in the following cases:

• Account terminated due to a violation of our Terms of Service.
• Requests made after the 7-day window for monthly plans.
• Add-on features or one-time purchases (e.g., SMS credits, prescription printing).
• Downgrade from a paid plan to the free plan — this results in cancellation, not a refund.

6. Payment Gateway Fees

Payment processing fees charged by our payment gateway (Razorpay/Cashfree) may not be recoverable and could be deducted from the refund amount. We will inform you of any such deductions before processing your refund.

7. How to Request a Refund

1. Email bedevelopercv@gmail.com with subject: "Refund Request".
2. Include your registered email address and the date of payment.
3. Briefly describe your reason (optional, but helps us improve).
4. We will acknowledge your request within 1 business day and process it within 5–10 business days.

8. Contact